The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience Review

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The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience ReviewReally didn't like the book. It's easy to say do all these great things, it's another matter to know how to implement the strategies. The author focused on the results (which are obvious) rather than the process (much harder). Also, the style of the book was really hard to follow. Overall, to me this was a waste of my money compared to other books I've read on the subject of delivering "Amazing" to the customer.The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience Overview

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