Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success Review

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Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success ReviewDEAN SPITZER has produced a ground-breaking book that shatters long-held, deeply entrenched conceptualizations of measurement that have resulted in measurement dysfunction. Moving beyond classical measurement theory and the focus on technical measures, Dean challenges all who create, track, use and are affected by performance measures to move away from measurement dysfunction characterized by:
1.Excessive focus on rewards
2.Fear
3.Measuring the wrong things
4.Measuring `looking good,' rather than `being good'
5.Measuring too much
6.Sub-optimization (measuring in functional silos)
7.Cheating
His cogent, compelling, specific remedies for transforming traditional performance measurement are to focus instead on:
1.Context: Continuously improve how measurement is experienced. [We rarely think about the "measurement experience" in organizations!]
2.Focus: Focus on measuring the right things. Focus on the `critical few' transformational measures, rather than the `trivial many' routine ones.
3.Integration: Use measurement frameworks and cross-functional measures to break down barriers and align the organization.
4.Interactivity: Performance measurement is just a bunch of `metrics' if it isn't the basis for dialogue. Dialogue around measurement makes it come alive, makes it meaningful, and promotes organizational learning.
Dr. Spitzer's thoughtful book is destined to be a classic due to its focus on the human aspects of performance measurement. Kudos and my gratitude to him for producing this practical guide.
Malcolm J. Conway
IBM Global Business Services
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