Showing posts with label business. Show all posts
Showing posts with label business. Show all posts

The Right CEO: Straight Talk About Making Tough CEO Selection Decisions Review

The Right CEO: Straight Talk About Making Tough CEO Selection Decisions
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The Right CEO: Straight Talk About Making Tough CEO Selection Decisions ReviewFred Wackerlee has been on the forefront of senior executive recruiting for many years. I have been waiting for this book and frankly I have not been disappointed. It is the best. Bravo Fred! He captures the intersancum of what happens in CEO selection & succession. He should know - he has been there and has the street smarts to see what is really happening. Fred knows the myths of the CEO succession process and why today it needs changing - especially with the malfeasance of the 90s. This book is a must-read for executives & academics who care about the future of free enterprise, corporate leadership, talent and stockholders.The Right CEO: Straight Talk About Making Tough CEO Selection Decisions Overview

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Understanding Sport Organizations - 2nd Edition: The Application of Organization Theory Review

Understanding Sport Organizations - 2nd Edition: The Application of Organization Theory
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Understanding Sport Organizations - 2nd Edition: The Application of Organization Theory ReviewThe book is fantastic!
I'm a teacher and it will help my classes in Brazil. Everybody that works with Sport Organization has to get one like this!Understanding Sport Organizations - 2nd Edition: The Application of Organization Theory Overview

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Getting It Right: Notre Dame on Leadership and Judgment in Business (J-B US non-Franchise Leadership) Review

Getting It Right: Notre Dame on Leadership and Judgment in Business (J-B US non-Franchise Leadership)
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Getting It Right: Notre Dame on Leadership and Judgment in Business (J-B US non-Franchise Leadership) ReviewAs the title of my review indicates, some of the content of this book is quite similar to the book "The McKinsey Mind" by another former McKinseyite. However, this book is far superior to that title on a number of fronts.
My favorite features so far are:
-Storytelling format makes for an easy/enjoyable read.
-Real cases in each chapter really help you visualize how you might tackle tough problems you come across.
-Both good and bad examples of the "tools of the trade" are presented and discussed in detail. (Hypothesis Statements, Issue trees, Work plans, etc)
-Each chapter ends with comments from execs in industry highlighting key learning moments from their careers. Google senior VP in Chap 2, GE CFO in Chap 3, etc.
-The later chapters also include a focus on implementation--not something I remember being included in The McKinsey Mind--at least apparently not in a memorable fashion.
Solid book.Getting It Right: Notre Dame on Leadership and Judgment in Business (J-B US non-Franchise Leadership) Overview

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Common Knowledge: How Companies Thrive by Sharing What They Know Review

Common Knowledge: How Companies Thrive by Sharing What They Know
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Common Knowledge: How Companies Thrive by Sharing What They Know ReviewThis is the best book available on knowledge transfer. Based upon the author's deep understanding of organizational learning theory and her careful examination of the practices of major corporations, it offers clear definitions of five types of knowledge transfer, along with criteria, design guidelines, business drivers and potential barriers for each. Examples of each transfer type (from teams reviewing their actions in order to perform better together in a new setting to strategic learning and sharing of expert knowledge) are employed less to bolster a thesis than to illustrate how classifications were evolved and tested. Intelligently crafted categories based upon similarities of tasks and contexts, the nature of tasks, and knowledge type provide a framework for organizations to build a system for employing "common knowledge" for business objectives. Written with clarity and grace, this volume explores the power of metaphor and of the values of sharing, listening and trust, while developing our most practical guide for integrating effective knowledge transfer into organizations' strategic architecture. Highly recommended.Common Knowledge: How Companies Thrive by Sharing What They Know Overview

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There's a Customer Born Every Minute: P.T. Barnum's Amazing 10 "Rings of Power" for Creating Fame, Fortune, and a Business Empire Today -- Guaranteed Review

There's a Customer Born Every Minute: P.T. Barnum's Amazing 10 Rings of Power for Creating Fame, Fortune, and a Business Empire Today -- Guaranteed
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There's a Customer Born Every Minute: P.T. Barnum's Amazing 10 "Rings of Power" for Creating Fame, Fortune, and a Business Empire Today -- Guaranteed ReviewI've reviewed The Attractor Factor: 5 Easy Steps for Creating Wealth (or Anything Else) from the Inside Out and Buying Trances: A New Psychology of Sales and Marketing on Amazon, and I stand behind what I wrote in each of those reviews. "There's A Customer Born Every Minute" is of a different stripe. This book is what you get when Joe Vitale sets aside his aggressive, non-stop self marketing campaign for a moment and delivers a rich thesis on one of the greatest salespeople to ever walk the earth. For the record, Barnum did not say "There's a sucker born every minute." The quote actually comes from one of his competitors...Google it and see for yourself.
This book is more substantive and less "carrot-dangling" than some of Joe's other work. Jeffrey Gitomer provides the Foreword, and Vitale's book...coupled with Gitomer's own recent Little Platinum Book of Cha-Ching: 32.5 Strategies to Ring Your Own (Cash) Register in Business and Personal Success (Jeffrey Gitomer's Little Books) (itself a "revised and updated" version of his "Patterson Principles of Selling," based on the late-1800s sales creed of the president of the National Cash Register Company), would nicely complement any modern-era sales volumes on your bookshelf.
I'm going out on a limb here and say that Joe probably reads his Amazon reviews. So, Mr. Vitale, here's my direct message to you. You would provide greater value and a greater level of service to your loyal customers if you offered more stand-alone books such as this one and fewer items that are merely a conduit to purchasing your other products. Thank you for this book, and while your readers learn the lessons contained within, hopefully you will learn a lesson or two yourself.
The book also reprints Barnum's "The Art of Money Getting," a speech contained in his 1869 autobiography "Struggles and Triumphs," and "Barnum's Rules for Success," an article he wrote in 1852 which later appeared in the 1855 edition of his biography.
In closing, once again, I want to clearly state that this isn't an open invitation to begin accumulating the collective works of Joe Vitale. This book is an exception to the rule he's created himself. It's worth owning and I recommend it. Beyond this book, caveat emptor.There's a Customer Born Every Minute: P.T. Barnum's Amazing 10 "Rings of Power" for Creating Fame, Fortune, and a Business Empire Today -- Guaranteed Overview

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Get Talent Interview For Actions, Select For Results Review

Get Talent Interview For Actions, Select For Results
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Get Talent Interview For Actions, Select For Results ReviewGet Talent! by Paul C. Green, Ph.D. is the answer to an interviewer's prayers. In this unique book, Dr. Green has virtually eliminated the guesswork from the interviewing process. He has created an easy, fool-proof, step-by-step style of interviewing that helps the interviewer predict job performance in a fair and defensible way. By utilizing the practical information and questionnaires included in this valuable book, the interviewer is able to stay focused while bringing out the best attributes in the candidate and by removing the intimidation factor that oftentimes is present in an interview. This book has been a godsend to me in my recruiting endeavors, and I feel it will be to anyone else in charge of hiring employees...from personnel recruiters in the corporate world in charge of hiring dozens of employees to the business managers in small businesses who hire only a few employees.Get Talent Interview For Actions, Select For Results Overview

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Cross- Functional Teams: Working with Allies, Enemies, and Other Strangers (Jossey Bass Business and Management Series) Review

Cross- Functional Teams: Working with Allies, Enemies, and Other Strangers (Jossey Bass Business and Management Series)
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Cross- Functional Teams: Working with Allies, Enemies, and Other Strangers (Jossey Bass Business and Management Series) ReviewThis book provides practical and helpful approaches to establishing cross-functional teams. The information provided by the author, Glenn Parker, is very useful for teams comprised of any discipline and in any industry. I have utilized many of the techniques and have seen results! I was able to get my teams up and running more quickly, we achieved results, and people seemed to have more fun because we functioned well together. I strongly recommend this book for team leaders and team members.Cross- Functional Teams: Working with Allies, Enemies, and Other Strangers (Jossey Bass Business and Management Series) Overview

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Crucibles of Leadership: How to Learn from Experience to Become a Great Leader Review

Crucibles of Leadership: How to Learn from Experience to Become a Great Leader
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Crucibles of Leadership: How to Learn from Experience to Become a Great Leader ReviewRobert Thomas' new book The Crucibles of Leadership is probably one of the most important books on leadership development written in the past several years. We have known for decades that a huge percentage of leadership learning comes from challenging and varied experiences (see The Lessons of Experience, by Lombardo et al). However, there has been virtually no work done on HOW people learn from those experiences. That is a key issue, as some people learn a great deal from those varied and challenging experiences, while others do not.
Robert Thomas has addressed this key gap in the literature on leadership by shining a light into the black box of what he calls "crucible" experiences. After interviewing close to 200 highly effective leaders, Thomas found several key patterns to how they had learned to lead from challenging experiences that had made them stretch. The common denominator he found is that they all had a personal learning strategy that enabled them to systematically learn from challenging experiences. He then walks the reader through a reflective process the leads to the development of a personal learning strategy. Extremely useful and actionable.Crucibles of Leadership: How to Learn from Experience to Become a Great Leader Overview

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Idea Mapping: How to Access Your Hidden Brain Power, Learn Faster, Remember More, and Achieve Success in Business Review

Idea Mapping: How to Access Your Hidden Brain Power, Learn Faster, Remember More, and Achieve Success in Business
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Idea Mapping: How to Access Your Hidden Brain Power, Learn Faster, Remember More, and Achieve Success in Business ReviewFrankly, I regret to point out that this book is just another 'how-to' mind-mapping book. Essentially, it's no different from what Tony Buzan or Vanda North or Joyce Wycoff had written earlier.
Except for one: The author has now fully incorporated the use of MindManager software to go with it. Undoubtedly, MindManager can expedite the mind-mapping process. [With all the available third-party add-ons, MindManager is really a godsend!]. In some way, you can say reading this book is like reading any of Tony Buzan's mind-mapping books, syntopically with the 'MindManager for Dummies' book! In reality, this book is not ground-breaking & does not offer any new insights into idea generation.
I must add, however, for a beginner into techno-savvy mind-mapping, this book is still great stuff. I also want to compliment the author for listing out a series of 28 mind-mapping applications & suggested practice activities in the Idea Mapping Menu at the end pages!. For beginners, this is obviously a very good place to start.
My only adverse comment about mind-mapping as envisioned by Tony Buzan & his staunch followers is that every topical idea must seemingly take a radial approach & commence from the centre. This book doggedly follows the same approach.
Nancy Margulies, in her debut book, Mapping Innerspace, during the early eighties, took a radical departure from the Buzan routine. She created 'mind-scaping' - your topical idea can start from anywhere you like - which I thought is really great!.
To some extent, 'Idea-mapping' as the book title is quite a misnomer. It is obvious to me that the author has a somewhat narrow perspective, arising from her only chosen exposure to Buzan's mindmapping routines & the MindManager software.
A truly 'idea-mapping' book should provide readers with a smorgasbord of options to go beyond traditional mind-mapping & just MindManager alone. To illustrate a quick point, 'mind-scaping' routines appear exceptionally wonderful with SmartDraw Pro (with its abundant templates & cliparts) or even Microsoft Visio.
'Concept mapping' routines, with the topical idea starting from the super-ordinate hierarchy as postulated by Joseph Novak, & 'causal loop diagramming' routines (from the field of systems thinking) are pieces of cake with 'Inspiration' software. 'Fish-bone diagramming' & 'flow-charting' (which are other forms of idea-mapping) with either 'Inspiration' or 'SmartDraw' softwares are some good examples, too. There are too numerous other software examples to cover in this review. [For readers who are visual thinkers with a high propensity towards conceptual modeling, I would even suggest the AXON Idea Processor. It has an impressive 3-D modeling capability, with a 500-level depth migration. Incidentally, it's also a Singaporean thoroughbred!]
In the course of my work, I have come across a lot of followers who are simply indoctrinated by the mindsets of mind-mapping as envisioned by Tony Buzan.
I would like to share with readers the true power & value of idea-mapping:
An idea-map is just a visual tool to jot down & organise ideas & then use it to generate insights, irrespective of whether they are from reading a book or just stretching your brain for a change. This is the initial response. Once, this map is drawn up - with or without software -, it's just an exploded-view (map) of what you have just captured. Period! Most kids at primary school level can do it very well.
After the idea- map is done, you step back, take an helicopter view & reflect on it, by seeing the bigger & broader picture as well as from the systemic relationships between what has been written or drawn on the map. You can then add to or may even subtract from the map. A lot of thinking (& reflection) on your part goes into this stage. Tactically, you also cross-pollinate from what you have read elsewhere as well as from your own &/or other peoples' experiences in connection with your reflections (or memory jogs!) from the idea map. This is what I call the reflective response.
Lastly, comes the final response, with which you readily integrate (or internalise) what you have done in the initial & reflective responses, into what you are thinking &/or planning to do. The resultant outcome is your assimilative response. Using another lingo, this is your strategic model. This is where the actual value of an idea map is primarily located! Not in the beautiful map - with or without software - you have drawn in the first place! (I also note that a lot of Buzan followers simply love to spend time & effort in beautifying their mind-maps! This is really crazy!)
I love to call this end-point process the 'water logic' of idea generation, to borrow a phrase from Edward de bono.
The true value or ROI of an idea-map is WHERE IT LEADS YOU TO.
Of course, having a beautifully drawn or crafted idea-map is good for the ego - looking good, but going nowhere!
Just as I have said earlier, this book has really great stuff for the beginner into techno-savvy mind-mapping. But, please don't just stop here because life as well as business issues are never centralised. So, keep exploring! The world is full of possibilities!
To summarise my review, the author, regrettably with all her good intentions, did not focus on the true power & value of idea-mapping in this book.
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How to Be Useful: A Beginner's Guide to Not Hating Work Review

How to Be Useful: A Beginner's Guide to Not Hating Work
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How to Be Useful: A Beginner's Guide to Not Hating Work ReviewHow to Be Useful more or less fell off the shelf into my hand at a local bookstore the other day. The title's catchy, the cover is distinctive, and the subtitle - 'A beginners guide to not hating work' very much struck my fancy.
The premise of the book is simple - Megan Hustad has read a ludicrous number of self-help business books and has put together a book of the high points of a number of the unlikely ones, with each chapter focusing on a certain kind of idea and a book or author who is iconic to it. A few of these are familiar but dated, such as Carnegie's 'How to Win Friends and Influence People' or Covey's 'Seven Habits of Highly Effective People' but most of them are either much more obscure or far more unlikely to be useful. 'Sex and the Single Girl'. 'Dress For Success'. The etiquette writings of Emily Post. Even Donald Trump gets a nod.
The book walks a marvelous line between enthusiasm and criticism. Some chapters, especially dedicated to older or more obscure sources, seem to focus on uncovering lost jewels. Other chapters, usually dealing with more modern books, are all about cutting away the bulk of it for the one or two choice morsels inside. The author has no love of Stephen Covey, for example, and restricts her analysis so a single habit, but drills down into it very seriously.
I was particularly amused by one non-chapter, which can really boil down to "There are no good examples from the 70s. They're all really terrible." She takes a little time to talk about the books and ideas of the period, so the dismissal is not entirely arbitrary, and in the end I supported the decision. One word: est.
All in all it was a fast, enjoyable read. For a reader with little or no familiarity with the material under her belt, this hits a good range of notes. For the more experienced reader, there are still treasures to be found, especially in the earlier chapters about authors whose names have been mostly forgotten. At the very least it may suggest other books worth looking up.
So all in all, I enjoyed it very much, and as a practical measure of success, I'll probably be getting a copy of this for my younger brother.
One last note - the bibliography has extensive commentary, and is well worth a read.How to Be Useful: A Beginner's Guide to Not Hating Work Overview

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Southwest Airlines (Corporations That Changed the World) Review

Southwest Airlines (Corporations That Changed the World)
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Southwest Airlines (Corporations That Changed the World) ReviewWow! Who knew Southwest Airlines has been around for so long? And what an interesting history of their innovative thinking in getting off the ground!
This book made me want to work at Southwest! But in the meantime, it inspired me to strive to become a better employee in my current job. My commitment to flying Southwest has strengthened as well.
What a great company, brought about by inspired leaders!Southwest Airlines (Corporations That Changed the World) Overview

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Handbook of Human Performance Technology: Improving Individual and Organizational Performance Worldwide Review

Handbook of Human Performance Technology: Improving Individual and Organizational Performance Worldwide
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Handbook of Human Performance Technology: Improving Individual and Organizational Performance Worldwide ReviewWe humans are most important. Not only to ourselves, but increasingly to economy. More and more humans become alive within the business they work in. And businesses become more and more knowledge critical, which enhances the importance of humans and their performance. This means that addressing issues on human performance becomes increasingly complex and daunting. Hence: Human Performance Technology. This handbook is both scientific and realistic. It takes the need for metrics as much into account as the 'softer' aspects. It approaches HP from a General Systems Theory approach and does is coherent. Everyone that wants to know where we stand, where we are going, will love it for its scientific and academic value alone. But those who want to put HPT in practice at strategical, tactical and/or oprational level will both love and need it. If you are serious about HP you will find this handbook is worth every cent.Handbook of Human Performance Technology: Improving Individual and Organizational Performance Worldwide Overview

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Lead With Your Customer: Transform Culture and Brand into World-Class Excellence Review

Lead With Your Customer: Transform Culture and Brand into World-Class Excellence
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Lead With Your Customer: Transform Culture and Brand into World-Class Excellence ReviewMany business leaders view their corporate culture and their brand image as two separate entities. To achieve "world-class excellence," executives should treat these as two sides of the same coin. Former Walt Disney Company executives Mark David Jones and J. Jeff Kober outline their "World-Class Excellence Model," which encompasses service concepts any organization can use to deliver exceptional customer service and engender employee loyalty. The authors offer case studies from successful companies, including Disney and Apple. These ideas aren't novel, but getAbstract finds that the book demonstrates how to apply them to your firm.Lead With Your Customer: Transform Culture and Brand into World-Class Excellence Overview

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Tactical Transparency: How Leaders Can Leverage Social Media to Maximize Value and Build their Brand (J-B International Association of Business Communicators) Review

Tactical Transparency: How Leaders Can Leverage Social Media to Maximize Value and Build their Brand (J-B International Association of Business Communicators)
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Tactical Transparency: How Leaders Can Leverage Social Media to Maximize Value and Build their Brand (J-B International Association of Business Communicators) ReviewHoltz and Havens put together the business book I've been hoping for. The premise of this groundbreaking business-strategy book is that companies need to be more forthcoming with information about the internal workings of their business. There are three "publics" that a business deals with, according to this book: external (the public), internal (employees) and investors.
From Enron to AIG, opacity in how executives make decisions has cost investors, employees and investors dearly, and the government is stepping up regulations to force companies to be more transparent. Holtz and Havens show that companies that have been transparent all along--with liberal employee-blog policies, social marketing policies and releasing what was once sensitive information (financials, research, opinions, and the handling of corporate mistakes and blunders)--have always fared better and retained the loyalty of their publics even in bad times.
There are concerns to being transparent. Some information is not for competitors' eyes, and some information cannot be legally exposed, especially in publicly traded companies. But the argument for releasing as much information as possible is put forth quite admirably.
By being transparent, a company becomes motivated by honesty, not greed. The employees have a better understanding if the bottom line, and investors feel more confident about the management decisions. A two-way conversation with the public means that a company is better positioned to compete.
The most important points that Holtz and Havens make are that corporate transparency is a legal, moral and competitive requirement, and that transparency among businesses is inevitable, that opacity is not only futile, but self-destructive.
I strongly recommend this book, with a rating of A+. Not only was I inspired by what Holtz and Havens wrote, I am moved to incorporate their ideas into the Flying Pen Press way of business.
Tactical Transparency: How Leaders Can Leverage Social Media to Maximize Value and Build their Brand (J-B International Association of Business Communicators) Overview

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The Organizational Champion: How to Develop Passionate Change Agents at Every Level Review

The Organizational Champion: How to Develop Passionate Change Agents at Every Level
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The Organizational Champion: How to Develop Passionate Change Agents at Every Level ReviewThis book is all about organizational champions: how to be one and/or how to develop them. The book starts by discussing the need for a new breed of leaders. Too many leaders/managers are settling rather than getting out of their comfort zone and doing the things necessary to move their organization to new levels of performance.
As more and more companies move closer together in terms of talent, products and services, it becomes imperative for those that wish to move to the top to have leaders that are passionate organizational champions.
According to Mike Thompson, "Organizational champions are enlightened change makers who are personally committed to mutual values, rather than self-centered ones, and relentlessly driven by possibilities."There are four core principles that define the organizational champion's philosophy: Enlightened, connected, change maker and opportunity minded.
The book is divided into three parts. Part one focuses on the characteristics of an organizational champion. Part two is a how-to guide to becoming an organizational champion. Part three focuses on the benefits to the organization of having organizational champions in key positions.
The book is well written, easy to read and has plenty of real life examples to illustrate the point.
There are two points where I would take a slightly different view from the author. He expresses the belief that a balanced life as advocated by many is not aligned with the philosophy of an organizational champion. I believe that it is necessary to have balance in your life. Thompson seems to believe that balance means equality. I believe you can achieve balance between your business and personal life without coming anywhere near equal time devoted to either. In my opinion balance is about devoting the same level of attention to whatever you are doing.
He also cites Jeff Webster as an example of an organizational champion but goes on to say that Jeff is "managing every detail." This seems contradictory to the idea of fostering and developing organizational champions.
All in all, there are a ton of good ideas in the book. I believe that anyone looking for guidance in how to develop and nurture organizational champions in their organization would gain from the ideas and insights in this book.
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Writing for the Internet: A Guide to Real Communication in Virtual Space Review

Writing for the Internet: A Guide to Real Communication in Virtual Space
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Writing for the Internet: A Guide to Real Communication in Virtual Space ReviewFrom the earliest era of writing when the technology was making stylistic marks upon wet clay shards, through the invention of papyri scrolls and quill pens, to typewriters, to computer keyboards, to held-hand blackberries and the most recent mechanical advance in writing -- twittering, technology has impacted in how we communicate through the written word. That evolution, interestingly enough, has gone from the simple to the complex and now back to simple. Each technological development had its own demands imposed upon those who would write -- and the Internet is no exception. That's why "Writing for the Internet: A Guide to Real Communication in Virtual Space", the collaborative work of Craig Baehr and Bob Schaller, is so timely and highly recommended. Spanning a wide range of relevant issues, this thoroughly 'user friendly' introduction and instruction guide ranges from online publishing to blogging and everything in-between. Identifying and addressing the factors that make for good, effective, professional quality writing in a cyberspace medium, "Writing for the Internet" is an ideal classroom textbook, self-instruction manual, and a solid reference work for personal, academic, and community library Writing/Publishing reference collections and supplemental reading lists.Writing for the Internet: A Guide to Real Communication in Virtual Space Overview

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The Management Team Handbook: Five Key Strategies for Maximizing Group Performance (Jossey-Bass Business & Management) Review

The Management Team Handbook: Five Key Strategies for Maximizing Group Performance (Jossey-Bass Business and Management)
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The Management Team Handbook: Five Key Strategies for Maximizing Group Performance (Jossey-Bass Business & Management) ReviewI would use this book if I were forming a new management team.
It provides an efficient, structured process for talking about real business issues over a period of weeks rather than hours. It easily be integrated into regular staff meetings or retreats. An executive or consultant could modify as needed to suit the situation.
I attended a seminar led by the author when the book first came out, and she knows her stuff.The Management Team Handbook: Five Key Strategies for Maximizing Group Performance (Jossey-Bass Business & Management) Overview

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Bulletproof Your Job: 4 Simple Strategies to Ride Out the Rough Times and Come Out On Top at Work Review

Bulletproof Your Job: 4 Simple Strategies to Ride Out the Rough Times and Come Out On Top at Work
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Bulletproof Your Job: 4 Simple Strategies to Ride Out the Rough Times and Come Out On Top at Work ReviewViscusi is the CEO of The Viscusi Group, a boutique executive search firm specializing in the interior products industry. He is also called upon as a frequent subject matter expert on national TV, radio and print.

The book is outlined with 4 basic principles supported by 50 tactics:
1) Be visible
2) Be easy
3) Be useful
4) Be ready
My assessment:
1) While it may be a good refresher for a few further up the totem pole, this book is best suited for readers in the early to early-middle stages of their career or for those in the individual contributor / new managers segment.
2) There is a lot of common sense among the 50 tactics (learn new skills; support your boss; have a firm handshake; work hard; leave your problems at home; find a mentor; look good / dress well; take initiative). This will be old news to many yet should be considered base fundamentals for all, and particularly relevant for new/early entrants into the work stream.
3) Author opens with a powerful introduction:
"If you care about your job, you can start protecting it right now. If all you care about is your paycheck, there's almost nothing that will protect you from eventually being deselected in favor of another employee who's truly committed to his job. That's survival of the fittest at work in the workplace.
"You must understand that your job is your most valuable asset, and your primary objective is to protect it."
"Bulletproofing your job requires that you quit crying about merit and fairness and start improving your chemistry with your boss. Work is war, and if someone is going to get fired, let it be the guy your boss doesn't like, not you. If you don't have the stomach for this approach, hand this book off to someone who does and watch him keep his job."
4) Among the 50 tactics, you'll have to pick from the menu as to what works for you and your company's culture and what will not. Some of the tactics are a throwback to the "face-time" work culture of "yesteryear" - for example in the very first tactic the author recommends to "Arrive Early and Stay Late":
"Arriving at work early show your commitment and industriousness. Of course, you need to get there only 5 minutes before your boss or coworkers every day to come off as the world's most committed employee...don't stay late, stay later. Leaving a mere 10 minutes after your boss has gone reinforces the impression that you're the world's most committed employee."
5) The book is easy to read and well organized. It is documented with good examples and summaries hit the key points. It can be finished in one sitting (166 pages).Bulletproof Your Job: 4 Simple Strategies to Ride Out the Rough Times and Come Out On Top at Work Overview

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America's Service Meltdown: Restoring Service Excellence in the Age of the Customer Review

America's Service Meltdown: Restoring Service Excellence in the Age of the Customer
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America's Service Meltdown: Restoring Service Excellence in the Age of the Customer ReviewWith the first decade of the XXI century behind us, it was to be expected for organizations to have already achieved excellence in regards to customer service, since it seemed to be a must toward the end of the last century.

Mr. Pupo's book shows with amazing clarity how far a lot of organizations still are from offering an excellent customer service (the reader will no doubt feel identified with some of the situations presented), highlighting the fact that in order to achieve excellence in this subject, a strong resolve to want to make it happen must be present in the highest levels of an organization. Additionally, this conviction to customer service must be present in the organization's mission statement, objectives and strategies, as well as its policies and operational and management processes, particularly in its human resources, with special emphasis on its frontline workers. NEVERTHELESS, what is most important is for high-level executives and managers to be genuinely convinced about the need to perfect customer orientation and to show it in their day-to-day activities and decision-making.
Mr. Pupo's book analyzes the behavior of organizations in terms of being or not customer centered. At the same time, it is warning for the future, in terms of Mr. Pupo, because in this age of the Internet and digital communication, each day that goes by the costumer role changes from being someone subdued to becoming a demanding client with higher power.
Organizations planning to remain in this global market will have to reconsider their real interest on zeroing in their focus on the customer and, for those organizations, Mr. Pupo's book will no doubt be an excellent starting point.
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Frontline Profit Machine: The Khoury Blueprint for Exploding Profits at the Point of Sale Review

Frontline Profit Machine: The Khoury Blueprint for Exploding Profits at the Point of Sale
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Frontline Profit Machine: The Khoury Blueprint for Exploding Profits at the Point of Sale ReviewThe retail sales floor and your other customer contact points are your company's "Frontline." Most of your sales happen here as your staffers interact with your clients. Yet many companies fail to take full advantage of this potential. To maximize your sales, first motivate and train your frontline employees. Sales performance consultant Ziad Y. Khoury provides a blueprint (somewhat grandly named the "Khoury Performance Equation" or KPE) that your company can use to optimize its sales. He designed his program to help businesses create the best environment for frontline employees to enable and encourage them to sell more. His system is detailed, if not highly original. Its major benefit is Khoury's practical advice on building point-of-contact sales. getAbstract finds that this specificity makes the book useful to retail store managers and other executives who deal with the buying public.Frontline Profit Machine: The Khoury Blueprint for Exploding Profits at the Point of Sale Overview

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