Lead With Your Customer: Transform Culture and Brand into World-Class Excellence Review

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Lead With Your Customer: Transform Culture and Brand into World-Class Excellence ReviewMany business leaders view their corporate culture and their brand image as two separate entities. To achieve "world-class excellence," executives should treat these as two sides of the same coin. Former Walt Disney Company executives Mark David Jones and J. Jeff Kober outline their "World-Class Excellence Model," which encompasses service concepts any organization can use to deliver exceptional customer service and engender employee loyalty. The authors offer case studies from successful companies, including Disney and Apple. These ideas aren't novel, but getAbstract finds that the book demonstrates how to apply them to your firm.Lead With Your Customer: Transform Culture and Brand into World-Class Excellence Overview

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The Psychology of Gratitude (Affective Science) Review

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The Psychology of Gratitude (Affective Science) ReviewThis I believe the first comprehensive scholarly volume devoted to a fundamental human quality-Gratitude. The editors Emmons and McCullough bring together scholars not only from Religion, but from a wide diversity of fields.
The contents of the volume are as follows:
Preface , Robert C. Solomon
1. The Psychology of Gratitude , Robert A. Emmons
Part I: Philosophical and Theological Foundations

2. Gratitude in the History of Ideas , Edward Harpham
3. Gratitude in Judaism , Solomon Schimmel
4. The Blessings of Gratitude: A Conceptual Analysis , Robert C. Roberts
Part II: Social, Personality and Developmental Approaches to Gratitude

5. Gratitude in Modern Life: Its Manifestations and Development , Dan P. McAdams and Jack Bauer
6. The Gratitude of Exchange and the Gratitude of Caring: A Developmental-Interactionist Perspective of Moral Emotions , Ross Buck
7. Parent of the Virtues? The Prosocial Contours of Gratitude , Michael E. McCullough and Jo-Ann Tsang
Part III: Perspectives from Emotion Theory

8. Gratitude (Like Other Positive Emotions) Broadens and Builds , Barbara L. Fredrickson
9. Gratitude and Subjective Well-Being , Philip Watkins
Part IV: Perspectives from Anthropology and Biology

10. Gratitude and Gift Exchange , Aafke Komter
11. Primate Social Reciprocity and the Origin of Gratitude , Kristin Bonnie and Frans de Waal
12. Gratitude and the Heart: The Psychophysiology of Appreciation , Rollin McCraty and Doc Childre
Part V: Discussion and Conclusions

13. Gratitude: Considerations From a Moral Perspective , Charles Shelton
14. Gratitude as Thankfulness and as Gratefulness , Brother David Steindl-Rast
Appendix: Annotated Bibliography of Research on Gratitude , Jo-Ann Tsang & Michael E. McCullough
As being grateful to others has been demonstrated as a quality which enhances well- being in life, this volume also can have practical benefit for its readers.
In Judaism, the chapter which Solomon Schimmel writes on here one ideally sees God as a Giver to whom we are to be in continual feeling of gratitude. And in fact the expression of gratitude is a central element in Jewish daily prayer. Rabbi Chaim Lifschitz of Jerusalem has spoken of it as the first moral quality.
In his introduction Emmons explains why 'Gratitude' has in fact been under- studied, and why this present volume is so timely. He also raises the questions related to Gratitude's definition and meaning- and also speaks about the vice of ingratitude- He too indicates how Gratitude has meaning and implication for both mental and physical well- being, how it plays a central part in major religious traditions, and also in the new Positive Psychology( Happiness Studies)
This volume gives a clear and varied sense of how important 'Gratitude' is in so many different areas of life and experience.
Its reader will be grateful for having it.
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Intimate Enemy: Images and Voices of the Rwandan Genocide Review

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Intimate Enemy: Images and Voices of the Rwandan Genocide ReviewNot as well known as some of his contemporaries, Robert Lyons deserves a wider audience. Having previously published two other books on Africa, with Intimate Enemy he has published his most mature work. Composed of mostly square format black and white portraits, the book is spare simple and without judgement.. It shows again how the larger forces of history and politics can make the best of people do the worst of things. Not an easy book to look at but well worth having.Intimate Enemy: Images and Voices of the Rwandan Genocide Overview

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