Creative New Employee Orientation Programs: Best Practices, Creative Ideas, and Activities for Energizing Your Orientation Program Review

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Creative New Employee Orientation Programs: Best Practices, Creative Ideas, and Activities for Energizing Your Orientation Program ReviewThis is a compendium of almost everything that one might need to create or improve existing orientation programs. From best practices in orientation videos, small businesses, intern & buddy programs to case studies from companies like Ford and Alcatel.
The book also includes numerous useful lists, tools and aids that can be reproduced or used as a basic template for planning new orientation as well as evaluating and improving existent programs. In other words, this is a practical book filled with implementable ideas and suggestions guaranteed to make your new hires feel 'special' and at the same time, taking them through all the knowledge and information bits that they need to learn in a fun and engaging manner.
I found the case studies chapters very informative and particularly enjoyed Part 5 of the book: Orientation Games & Activities which includes 18 very useful and effective games like the hunt for company policies which turns a normally boring part of any orientation program into a really fun activity.
Also quite useful was the Part 6: Orientation Checklists & Surveys covering such areas as 'Before the Employee's First Day'; 'I'm New Here - What Should I Learn?'; and 'A 90-day New Employee Survey'.Creative New Employee Orientation Programs: Best Practices, Creative Ideas, and Activities for Energizing Your Orientation Program Overview

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Recharge Your Team: The Grounded Visioning Approach Review

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Recharge Your Team: The Grounded Visioning Approach ReviewI wasn't sure when I would read this book, but I picked it up and started browsing it the night it arrived, and found that it was describing a process that I was just about to launch at work. I read the main part of the book and then used the author's system to run my "grounded visioning" process, which I ran only two days later, and it worked like a charm. It really did have good ideas, and I was able to put them directly to use with minimal effort. It really helped me streamline how I was going to quickly go from brainstorming to action with this pretty diverse and opinionated group. What could have taken more than a day took 3 hours,was easy to plan, and people enjoyed the process."Recharge Your Team: The Grounded Visioning Approach Overview

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Hire the American Dream: How to Build Your Minimum Wage Workforce Into A High-Performance, Customer-Focused Team Review

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Hire the American Dream: How to Build Your Minimum Wage Workforce Into A High-Performance, Customer-Focused Team ReviewMy sincere appreciation goes to Dave Melton for reminding me of so many of the basic principals which I first learned from and later passed on to the multitude of Dominoids that I was associated with in my 15 years with Domino's Pizza.
This book is an excellent resource to any business owner on what it takes to hire, motivate, educate, inspire, evaluate, recognize, reward, and ultimately build a successful team. Especially when the majority of that team comes from those willing to start at minimum wage.
As an extremely successful Domino's franchisee, Dave shares with you an inside look at a culture, a mindset, and a system of values that exists within many of the top owners of Domino's Pizza stores.
He takes credit for his incredible success, at the same time Dave shares how much he gained from other successful franchisees. He shows how sharing and learning best practices from others who are/were also the best operators of Domino's stores increased his success, but only because he also shares with and learns from his Managers and staff as well.
Throughout the book, you can tell that he truly loves the business he is in and is therefore a testament to the saying "Do what you love and the money will follow."
Definitely highly recommended for small business owners and managers dependent on hiring minimum wage employees. Also recommended for aspiring entrepreneurs before you hire your first employee. Contains a lot of great ideas to help you get it right the first time.Hire the American Dream: How to Build Your Minimum Wage Workforce Into A High-Performance, Customer-Focused Team Overview

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Handbook of Human Performance Technology: Improving Individual and Organizational Performance Worldwide Review

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Handbook of Human Performance Technology: Improving Individual and Organizational Performance Worldwide ReviewWe humans are most important. Not only to ourselves, but increasingly to economy. More and more humans become alive within the business they work in. And businesses become more and more knowledge critical, which enhances the importance of humans and their performance. This means that addressing issues on human performance becomes increasingly complex and daunting. Hence: Human Performance Technology. This handbook is both scientific and realistic. It takes the need for metrics as much into account as the 'softer' aspects. It approaches HP from a General Systems Theory approach and does is coherent. Everyone that wants to know where we stand, where we are going, will love it for its scientific and academic value alone. But those who want to put HPT in practice at strategical, tactical and/or oprational level will both love and need it. If you are serious about HP you will find this handbook is worth every cent.Handbook of Human Performance Technology: Improving Individual and Organizational Performance Worldwide Overview

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The Real Value of Training: Measuring and Analyzing Business Outcomes and the Quality of ROI Review

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The Real Value of Training: Measuring and Analyzing Business Outcomes and the Quality of ROI ReviewIn today's competitive global economy, internal and client-based training takes on an even greater emphasis. Most companies advertise the desire to find employees who hit the ground running; however, perpetual training has become a new business reality. But how do you measure its efficacy? In his latest book, Ron Drew Stone will teach you how to implement, measure and analyze your training strategy.
"The real truth about the performance results is often concealed and even inflated by ROI (return on investment) calculations. This is strikingly similar to the Titanic hitting the iceberg and continuing on its course as though things were okay." Ron Drew Stone, President of the Center for Performance and ROI, Inc.
Crisp Format and Enhanced Typography
There are 12 comprehensive chapters, a detailed table of contents and index, along with a very brief references section. I liked that the author and publisher decided to use a slightly larger typeface for the text and bold subheadings. The typographic format, along with the book's width, allows for fewer paragraphs per page for enhanced readability. The author's writing style is conversational and informative. He avoids the use of frequent acronyms and explains difficult concepts in clear language.
Charts, Tables and Graphs
The author makes liberal use of well-designed charts and graphics to reinforce his teachings. These items are spread throughout the book and are detailed without being confusing. The inside of the back cover advertises another valuable feature: Tools and templates discussed in the book will be freely available at the author's website: [...]
Valuable Case Studies
With the exception of the first two sections, each subsequent chapter has a detailed impact case study at the end. These analyses are actual company studies, with proprietary information changed, that provide a significant perspective. They also serve as a useful review to reinforce key points from each chapter. Most chapters also contain "Guiding Principles" of concise advice.
Notable Quotes
"Training professionals have two unique challenges. One challenge exists on the front side of training solutions, and the other resides on the back side."
"Learning is an important measure in establishing the chain of evidence for a follow-up performance evaluation."
"Questionnaires are generally the most efficient method of collecting data."
"Research has demonstrated that as much as 90 percent of what is learned is not applied to the job... If there is no transfer to the work setting, there is no learning."
"The current average (employee benefits) in the United States is 38 percent of salaries."
"Every audience has a bias, so be prepared for it."
After reading this comprehensive book, you will learn how to avoid corporate icebergs in the training analysis and measurement processes.
Please Note
I was contacted by a McGraw-Hill representative and requested to provide a review. This is an objective review and I am not obliged to provide a positive one.The Real Value of Training: Measuring and Analyzing Business Outcomes and the Quality of ROI Overview

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The ASTD Training and Development Handbook: A Guide to Human Resource Development Review

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The ASTD Training and Development Handbook: A Guide to Human Resource Development ReviewThe Handbook is arranged to cover almost all aspects of Training & Development. The topics are carefully selected and their authors picked from among the top names in their respective fields and therefore, the chapters are focused, targeted and provide the right mix of information and practical guidelines.
Each chapter addresses a single topic (like corporate universities, customer service training, leadership development, etc.) and is written in a straight-forward manner at the right depth making them easy to read and the perfect introduction to the topic without losing it's functionality as a reference.
No T&D professional should go without this book whether as a reference and a quick source of information when memory will just not oblige or an informative and valuable resource for information and ideas.
The Handbook is divided into 5 Sections:
1) The Training & development Function - Covering such topics as the learning organization, history of training and cost accounting for training.
2) Program Design & Development - The chapters on ISD; HPT; Adult Learning; & Evaluation are brilliantly written. I keep on going back to them again and again.
3) Media & methods - Includes some good case studies as well as Thiagi's excellent chapter on instructional games.
4) Training Applications - This is a brilliant discussion of almost all training topics that you might come across.
5) Resources - While these might be a little dated, they are still quite useful.
Check the table of Contents and some of the samples in the pages so obligingly provided by Amazon.com and don't be deterred by the length or the price of the book. This book is worth every cent and will last you long after you have forgotten the cost.The ASTD Training and Development Handbook: A Guide to Human Resource Development Overview

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The Blended Learning Book: Best Practices, Proven Methodologies, and Lessons Learned Review

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The Blended Learning Book: Best Practices, Proven Methodologies, and Lessons Learned ReviewThis book serves me on the job as a solid quick reference for online learning projects. Very useful for project management especially, this book provides frameworks and vocabulary for elearning that can be used across the enterprise as new initiatives are introduced. Especially useful for groups that have recently made the move to the online environment.The Blended Learning Book: Best Practices, Proven Methodologies, and Lessons Learned Overview

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The Professional Caterer's Handbook: How to Open and Operate a Financially Successful Catering Business Review

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The Professional Caterer's Handbook: How to Open and Operate a Financially Successful Catering Business Review"The Professional Caterer's Handbook: How to open and operate a financially successful Catering Business" by Lora Arduser and Douglas Robert Brown is a great resource for anyone in the catering business. The book covers the start-up basics such as getting a loan, do on-site or off-site catering, and much more. It also goes further into the catering world by providing samples of catering contracts, profiles of caterers, and a comprehensive list of catering equipment one would need for any sized operation.
The book seems to focus mainly on off-site caterers specializing in weddings, but they do bring up other functions that require caterers as well as briefly touch on on-site catering operations.
I loved the guides within the book on table settings for various kinds of meals. From dinner with salad to breakfast, I now know the proper table arrangements. The book also gives examples of room layouts for various functions and tips on how to layout the buffets so that guests don't over-consume the more costly items.
For those that will be serving alcohol there is an excellent section that discusses kinds of liquor, suggestions on what to stock and what to look for. The authors define different bar terminology, but it is fairly basic - such as virgin and on the rocks. They cite sources to visit for more information on wine, but do provide a list of descriptive wine terms and a guide as to what serving temperatures are appropriate.
I think the section on cost control is very extensive and can help anyone in the industry become more aware of ways that money can be easily and inadvertently wasted. There is also a catering and event check list that I think is invaluable to anyone just starting out. I wouldn't have thought to ask so many questions about the upcoming event and I would have been paying for it later. Anyone can use their guide to make sure they are covering all their bases.
I think this book is a great resource for anyone in the catering industry. It provides wonderful basic information on getting the business up and running and then provides more in-depth information on actual catering concerns.
The Professional Caterer's Handbook: How to Open and Operate a Financially Successful Catering Business Overview

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Performance-Based Certification : How to Design a Valid, Defensible, and Cost Effective Program Review

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Performance-Based Certification : How to Design a Valid, Defensible, and Cost Effective Program ReviewJudith Hale did a great job mapping out how to build a Certification program. In a step by step process, she guides you the process and points out how to avoid the pitfalls.
This book is logical, easy to follow and can be applied to many fields.
If you are thinking of certification, I highly recommend this book.Performance-Based Certification : How to Design a Valid, Defensible, and Cost Effective Program Overview

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Training on Trial: How Workplace Learning Must Reinvent Itself to Remain Relevant Review

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Training on Trial: How Workplace Learning Must Reinvent Itself to Remain Relevant ReviewWhen Donald Kirkpatrick gave us the four levels of evaluation in the 1950's, he gave us a tool for evaluation for Human Performance Technology that endures to this day. Others have developed their own models, including Phillips's ROI, but they all build on the foundation that Kirkpatrick laid. Now, Don's son Jim and his wife Wendy have taken the Kirkpatrick model a step further. By creating the Business Partnership Model, all the best practices in HPT converge. Training on Trial makes the case for evaluation and the Partnership Model. The current economic climate makes this even more relevant as training departments struggle to prove their worth. This is an easy read because it makes so much sense and rings so true. It is an essential addition to my Kirkpatrick library.Training on Trial: How Workplace Learning Must Reinvent Itself to Remain Relevant Overview

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Learning in 3D: Adding a New Dimension to Enterprise Learning and Collaboration (Essential Knowledge Resource (Pfeiffer)) Review

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Learning in 3D: Adding a New Dimension to Enterprise Learning and Collaboration (Essential Knowledge Resource (Pfeiffer)) ReviewAs a corporate training manager and learning designer starting to utilize Virtual Worlds, this book provides a solid foundation/architecture for taking learning to a new level. Must have book for 3DLE designers and all corporate learning leaders.
The community involved in putting this book together is AMAZING! Hats off to Karl and Tony. Loved the insights by Randy Hinrichs of 2b3d (someone who played a critical part in opening my eyes to the possibilities Virtual Immersive Environments hold for the future of learning).Learning in 3D: Adding a New Dimension to Enterprise Learning and Collaboration (Essential Knowledge Resource (Pfeiffer)) Overview

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Evaluating Training Programs: The Four Levels (3rd Edition) Review

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Evaluating Training Programs: The Four Levels (3rd Edition) ReviewOffers an in-depth, how-to guide to evaluating training programs. The book distinguishes itself by employing a four-level approach to evaluation. The levels are:
- reaction of participants (customer satisfaction)
- learning (extent to which participants change attitudes, improve knowledge, and/or increase skill)
- behavior (extent to which change in behavior has occurred)
- results (outcomes that occurred as a consequence of program attendance).
The book includes detailed case studies, exhibits, research results, techniques and formulas for measuring success. The majority of chapters target specific types of programs, such as:
- training for nonexempt employees,
- developing supervisory skills,
- desktop application course,
- leadership training,
- leadership development
and many more.
A very impressive, practical, comprehensive and informative work.Evaluating Training Programs: The Four Levels (3rd Edition) Overview

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The Complete Guide to Simulations and Serious Games: How the Most Valuable Content Will be Created in the Age Beyond Gutenberg to Google (Pfeiffer ... Resources for Training and HR Professionals) Review

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The Complete Guide to Simulations and Serious Games: How the Most Valuable Content Will be Created in the Age Beyond Gutenberg to Google (Pfeiffer ... Resources for Training and HR Professionals) ReviewFinally there is a "coffee table" resource book that creators of educational games and simulations can use to build mutual understanding and increase collaboration between all members of the development team and sponsors. Too often a professor or corporate client uses their powerful position to tell experienced and educated multi-media designers what elements and mechanics make a great simulation without intellectual discussion or the unpinning to support their assertions. Enter "The Complete Guide." Thank you, Clark Aldrich, for once again adding to our body of knowledge on this subject and thus improving the interactivity and educational effectiveness of this new way of "learning to be and do" as opposed to "learning to know" (simply forcing learners to absorb a lecture and memorize). Clark's work also stands out because he is brilliant, with a writing style that is witty and full of humor. His work can be fun to read (although I don't recommend trying to read this entire book). Clark is able to successfully accomplish this work of epic portions because he is not only a "student of simulations and games" but he actually practices what he preaches in the real world as a simulation designer/developer. [...]The Complete Guide to Simulations and Serious Games: How the Most Valuable Content Will be Created in the Age Beyond Gutenberg to Google (Pfeiffer ... Resources for Training and HR Professionals) Overview

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Figuring Things Out: A Trainer's Guide To Needs And Task Analysis Review

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Figuring Things Out: A Trainer's Guide To Needs And Task Analysis ReviewPart of the thrill of being a training specialist is that it makes you sort of a performance detective. You have to figure why what is not getting done, or why it isn't being done well enough, and once in a while your managers might have a streak of common sense and let slip the dogs of training to find out how performance can be improved. That doesn't always mean you end up training people; it means you conduct a needs analysis. It's cerebral and that's what makes this one of my favorite phases in the instructional systems design (ISD) process.
"Figuring Things Out," by Zemke and Kramlinger, is "a trainer's guide to needs and task analysis," just as it says in the subtitle. The authors have a strategy and several tactics for "figuring things out:" 1) Always work from a model of human performance 2) Start the study as high in the organization as possible and work your way down. (This means an organizational analysis and operational analysis, if possible). 3) Always know whom you are studying, 4) Never use just one information-gathering technique, 5) Let line managers make critical decisions, and 6) Remember the KISS principle. The authors believe that following these principles, with a touch of ingenuity and a thorough understanding of the performance problem, the solution will define itself.
The first part of the book concentrates on conducting task analyses. What tasks do the people do, what subtasks and what are the elements of each subtask? They describe several methods: analysis, observation, time studies, task listings, S-R tables, and behavioral algorithms.

The next sections III & IV, are more tactical. It is about talking to people about work. The authors illustrate a number of methods for gathering information such as focus groups, a structured interview, and phone interviews. Section IV is about asking questions through critical incidence techniques, consensus groups, and surveys and questionnaires. The final section, Odds and Ends, cover such topics as matching techniques to problem and reporting results to management.
Zemke and Kramlinger are very easy to read, and their topics are not entertaining, but they are not boring to the training specialist. This book not only helps the trainer to identify the proper techniques and under what conditions they should be used, but it also includes an examination of doing things wrong that will bring the inevitable pitfalls to any project.
Conducting a needs analysis is the first step in the ISD process. It is vital that the persons conducting it get it right because it is the foundation for the rest of the model. If your idea of training is more than implementation, than I recommend you entertain the idea of adding this book to your shelf.
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The New Office Professional's Handbook: How to Survive and Thrive in Today's Office Environment Review

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The New Office Professional's Handbook: How to Survive and Thrive in Today's Office Environment ReviewThis book contains quite a bit of useful information, easy to understand, easy to remember and I will keep it with me (at my desk) for quick reference.The New Office Professional's Handbook: How to Survive and Thrive in Today's Office Environment Overview

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First Things Fast: A Handbook for Performance Analysis (Essential Knowledge Resource) Review

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First Things Fast: A Handbook for Performance Analysis (Essential Knowledge Resource) ReviewOverall, this book is a straightforward examination of performance analysis that explains why p.a. is more practial than traditional "training." It's a godsend for people who have to implement a plan right away because of the abundance of checklists and templates. I have some minor criticisms though since I have read several books in a similar category. 1 -- the author does not write as professionally as others (Rothwell, for example, who wrote Beyond training and Development) and spends too much time touting her earlier books 2 -- often the information borders on the extremely obvious 3 -- the book is overpriced as many textbooks are. P.A. boils down to the fact that it's really a "casing the joint" type of strategy -- get a general idea of the situation before diving in. All this fancy terminology for such a basic idea... still, it can definitely save a company a lot of time and money to do this common sense approach before spending money on training.First Things Fast: A Handbook for Performance Analysis (Essential Knowledge Resource) Overview

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Onboarding: How to Get Your New Employees Up to Speed in Half the Time Review

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Onboarding: How to Get Your New Employees Up to Speed in Half the Time ReviewHow many times have we dropped the ball in onboarding new employees? Too many times to count.
This step-by-step guide will ensure that it never happens again. The book is a must read for every HR professional, no matter where you work.
I recommend it to all my colleagues.Onboarding: How to Get Your New Employees Up to Speed in Half the Time Overview

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A Practical Guide to Needs Assessment (Essential Knowledge Resource) Review

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A Practical Guide to Needs Assessment (Essential Knowledge Resource) ReviewKavita Gupta wrote a book that is a must-have for anyone desiring an overview of the multiple ways needs assessment can occur. Gupta begins by setting the context of needs assessment, attending first to what needs assessment is and where it fits into the training or performance improvement scheme. By overviewing the works of Gilbert, Kaufman, Rossett, and others, the author creates a very usable comparison. Persons trying to decide what type of needs assessments are best for their situation can quickly narrow their focuses. (Not all needs analyses are built alike, after all, and they start from somewhat different places.) A review of data gathering fundamentals is concise (just over 20 pages) but helpful.
In "Part II, Getting Down to Brass Tacks" Gupta examines and provides very helpful models for conducting four types of needs analyses: Strategic Needs Assessment, Competency-Based Assessment, Job and Task Analysis, and Training Needs Assessment.
The Toolkit in Part III is invaluable--samples of 21 different forms. By itself, this section makes the book worth every penny. The diskette provided, though, provides each of these forms in MSWord--ready to be opened, customized, and used in real applications.
There is great value in this book--enough description of the models that one can begin using them, references to dig deeper into the models if desired, and charts, tables, and job aids that allow anyone to get started quickly on effective needs analysis.A Practical Guide to Needs Assessment (Essential Knowledge Resource) Overview

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The Restaurant Manager's Handbook: How to Set Up, Operate, and Manage a Financially Successful Food Service Operation 4th Edition - With Companion CD-ROM Review

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The Restaurant Manager's Handbook: How to Set Up, Operate, and Manage a Financially Successful Food Service Operation 4th Edition - With Companion CD-ROM ReviewAfter reading nearly all of this book I can tell you that this text is in fact helpful, however its the information quality that worries me. The 1000+ pages in this book provide the reader with a great breath of info, but with that said the depth of that information is about as deep as a shower. It has vision but lacks insight; has quantity but the discussion lacks quality.
While the book covers every relevant topic regarding restaurants, if fails to offer any insight into how a restauranteur thought process actually goes and lacks the critical thinking I was hoping for. In the end it is basically a series of lists. It can be summed up as a series of things a restauranteur can do for his business... with no thought really given as to whether or not a restauranteur should do them. Also this textbook is more boring than most you've probably read as it lacks: Q & A, relevant stories or examples, graphical data, and other common textbook features that make reading more interesting.
This post is not meant to come across as negative because this book is overall very helpful. However you should know before you purchase this book that: much of the information is obvious and common sensical, Atlantic-pub treats this book as an infomercial for a myriad of products it sells, it also tries to sell other company's products on page after page, and finally if you incorporated every one of the million suggestions in this book I suspect you'd end up either broke and or just plain annoyed with all the unnecessary additions to your business.
Summary: Helpful in that it covers all the topics that you need to know, but frustrating in that 90% of the time it is overly simplistic. Pros include: Quantity of topics covered, helpful forms, and case studies. Cons include: uninsightful, tons of advertisements, and more dry than any textbook I've read.
The Restaurant Manager's Handbook: How to Set Up, Operate, and Manage a Financially Successful Food Service Operation 4th Edition - With Companion CD-ROM Overview

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