Evaluating Training Programs: The Four Levels (3rd Edition) Review

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Evaluating Training Programs: The Four Levels (3rd Edition) ReviewOffers an in-depth, how-to guide to evaluating training programs. The book distinguishes itself by employing a four-level approach to evaluation. The levels are:
- reaction of participants (customer satisfaction)
- learning (extent to which participants change attitudes, improve knowledge, and/or increase skill)
- behavior (extent to which change in behavior has occurred)
- results (outcomes that occurred as a consequence of program attendance).
The book includes detailed case studies, exhibits, research results, techniques and formulas for measuring success. The majority of chapters target specific types of programs, such as:
- training for nonexempt employees,
- developing supervisory skills,
- desktop application course,
- leadership training,
- leadership development
and many more.
A very impressive, practical, comprehensive and informative work.Evaluating Training Programs: The Four Levels (3rd Edition) Overview

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