Showing posts with label evaluation. Show all posts
Showing posts with label evaluation. Show all posts

The Handbook of Leadership Development Evaluation (J-B CCL (Center for Creative Leadership)) Review

The Handbook of  Leadership Development Evaluation (J-B CCL (Center for Creative Leadership))
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The Handbook of Leadership Development Evaluation (J-B CCL (Center for Creative Leadership)) Review"After hundreds of studies and many years of research, we still find ourselves playing with a few pebbles on the shore of this vast sea of subject matter." (p. xi) The authors do an admirable job of enticing readers into their game. This solid work presents the essentials, intricacies, and challenges of evaluating leadership development programs. Most readers will be outsiders to this specialized field, but the book is accessible and relevant to anyone who leads or works with leaders, as well as to its primary audience of evaluation practitioners.
The authors acknowledge that "Leadership means many things to many people" (p. xi) and suggest that evaluation is one way to ensure that leadership programs are really about leadership, as defined by program stakeholders. The 19 chapters that follow explore how evaluation can meet the needs of both traditional stakeholders, such as program participants and funding sources, and more distal beneficiaries in surrounding communities and in the evaluation profession.
The first of the book's three sections reviews strategies for designing leadership evaluations. The reader leaves this section with a firm grasp of the basic tools needed to evaluate leadership development programs. Section two explores evaluation in context. The authors examine evaluation of leadership development in an evaluation professional association, municipal nonprofits, health service organizations, for-profit manufacturing corporations, grant recipients of philanthropic foundations, school systems, adolescent leadership programs, and "distressed" neighborhoods. Each chapter follows a helpful strategy of profiling the leadership development program, summarizing the evaluation activities, and highlighting lessons learned.
The final section discusses how evaluations should be designed, conducted and reported to increase chances that results will be used. Readers are invited to visit the book's web site (www.leadershiplearning.org) to participate in an ongoing discussion of how to improve leadership evaluation.
Effective communication is a theme of this book on two levels. The chapters are well written, logically organized and make effective use of flowcharts and diagrams. The authors model a concern for effective communication that many of them also discuss explicitly. For example, Chapter 12 stresses communicating with participants and stakeholders in language they understand (p. 358). Chapter 17 begins with a story about a communication crisis that both illustrates and models effective storytelling and ends with advice about the delicate task of communicating negative evaluation findings.
An issue not well addressed is which leadership competencies are responsive to development in the first place. Are some key competencies more a product of innate abilities or early learning? Such abilities may be hard to change through any type of development. Evaluators should consider whether some programs may target the unchangeable. Some chapters tread close to this issue, recommending pretesting before a program begins (p. 148) and acknowledging that different competencies may be required by leaders in different disciplines (p. 194) or leadership roles (such as leading versus managing--p. 237). But there is no explicit consideration that leadership competencies may differ in their fundamental learnability. To the contrary, the programs evaluated in Chapter 8 all assume that "leadership can be learned" (p. 231) in a broad sense. Leadership development evaluation practice can benefit from a closer examination of this issue.
This is a good reference book. If you are an evaluator or design leadership training, consider adding it to your personal bookshelf--after a determined effort to get your employer to buy it for you first, of course. You might also pick up the authors' related volume: The Center for Creative Leadership Handbook of Leadership Development.The Handbook of Leadership Development Evaluation (J-B CCL (Center for Creative Leadership)) Overview

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The Real Value of Training: Measuring and Analyzing Business Outcomes and the Quality of ROI Review

The Real Value of Training: Measuring and Analyzing Business Outcomes and the Quality of ROI
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The Real Value of Training: Measuring and Analyzing Business Outcomes and the Quality of ROI ReviewIn today's competitive global economy, internal and client-based training takes on an even greater emphasis. Most companies advertise the desire to find employees who hit the ground running; however, perpetual training has become a new business reality. But how do you measure its efficacy? In his latest book, Ron Drew Stone will teach you how to implement, measure and analyze your training strategy.
"The real truth about the performance results is often concealed and even inflated by ROI (return on investment) calculations. This is strikingly similar to the Titanic hitting the iceberg and continuing on its course as though things were okay." Ron Drew Stone, President of the Center for Performance and ROI, Inc.
Crisp Format and Enhanced Typography
There are 12 comprehensive chapters, a detailed table of contents and index, along with a very brief references section. I liked that the author and publisher decided to use a slightly larger typeface for the text and bold subheadings. The typographic format, along with the book's width, allows for fewer paragraphs per page for enhanced readability. The author's writing style is conversational and informative. He avoids the use of frequent acronyms and explains difficult concepts in clear language.
Charts, Tables and Graphs
The author makes liberal use of well-designed charts and graphics to reinforce his teachings. These items are spread throughout the book and are detailed without being confusing. The inside of the back cover advertises another valuable feature: Tools and templates discussed in the book will be freely available at the author's website: [...]
Valuable Case Studies
With the exception of the first two sections, each subsequent chapter has a detailed impact case study at the end. These analyses are actual company studies, with proprietary information changed, that provide a significant perspective. They also serve as a useful review to reinforce key points from each chapter. Most chapters also contain "Guiding Principles" of concise advice.
Notable Quotes
"Training professionals have two unique challenges. One challenge exists on the front side of training solutions, and the other resides on the back side."
"Learning is an important measure in establishing the chain of evidence for a follow-up performance evaluation."
"Questionnaires are generally the most efficient method of collecting data."
"Research has demonstrated that as much as 90 percent of what is learned is not applied to the job... If there is no transfer to the work setting, there is no learning."
"The current average (employee benefits) in the United States is 38 percent of salaries."
"Every audience has a bias, so be prepared for it."
After reading this comprehensive book, you will learn how to avoid corporate icebergs in the training analysis and measurement processes.
Please Note
I was contacted by a McGraw-Hill representative and requested to provide a review. This is an objective review and I am not obliged to provide a positive one.The Real Value of Training: Measuring and Analyzing Business Outcomes and the Quality of ROI Overview

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Evaluating Training Programs: The Four Levels (3rd Edition) Review

Evaluating Training Programs: The Four Levels (3rd Edition)
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Evaluating Training Programs: The Four Levels (3rd Edition) ReviewOffers an in-depth, how-to guide to evaluating training programs. The book distinguishes itself by employing a four-level approach to evaluation. The levels are:
- reaction of participants (customer satisfaction)
- learning (extent to which participants change attitudes, improve knowledge, and/or increase skill)
- behavior (extent to which change in behavior has occurred)
- results (outcomes that occurred as a consequence of program attendance).
The book includes detailed case studies, exhibits, research results, techniques and formulas for measuring success. The majority of chapters target specific types of programs, such as:
- training for nonexempt employees,
- developing supervisory skills,
- desktop application course,
- leadership training,
- leadership development
and many more.
A very impressive, practical, comprehensive and informative work.Evaluating Training Programs: The Four Levels (3rd Edition) Overview

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Handbook of Program Evaluation for Social Work and Health Professionals Review

Handbook of Program Evaluation for Social Work and Health Professionals
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Handbook of Program Evaluation for Social Work and Health Professionals ReviewThis is a "must read" for all administrators in social service or health settings. It is a skillful blending of information and examples on a challenging subject matter-using research to create effective programs for clients. Topics such as planning and needs assessment studies and designing and implementing the evaluation that is right for your agency are critical issues for programs today, particularly in light of the need to show indicators of success in a fiercely competitive funding environment. This book is a step-by-step guide to aid program staff to build the best program possible.Handbook of Program Evaluation for Social Work and Health Professionals Overview

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