: Business Process Management and the Balanced Scorecard : Focusing Processes on Strategic Drivers Review

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: Business Process Management and the Balanced Scorecard : Focusing Processes on Strategic Drivers ReviewRalph Smith says that his intention in writing this book as to "provide some common sense thoughts and implementation tips for process management and the balanced scorecard". He has done this, and done it very well. This book is packed with good practical suggestions about how to efficiently and effectively populate a Strategy Map. The link between process and strategy, ie between Business Process Management and the Balanced Scorecard (and Strategy Map), is also well made. In my own consulting work I have found that Strategy Maps can be an important key to process-based management. The Process perspective of the Strategy Map can be a portal into the processes of an organisation - both figuratively and, given the right modelling tool, literally. I would have liked to see more about how to first determine what are the core and supporting processes of an organisation; building a high level process model is a necessary step before you begin to analyse the processes. Smith's focus on the near forensic understanding of the context of a process is important and useful analysis techniques are described. Too often we leap in to modify (improve?) processes without knowing anything like enough about them. If you have an interest in finding out more about getting organisations to engage with process-based management, you need to read this book.: Business Process Management and the Balanced Scorecard : Focusing Processes on Strategic Drivers Overview

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The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability Review

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The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability ReviewI strongly recommend `The Power of Business Process Improvement (10 steps in increase Effectiveness, Efficiency, and Adaptability!!
When you have to get a BPI project underway and you need an easy to comprehend and comprehensive methodology, this is the tool to guide you throughout the journey. Susan Page has a real world in her approach and gives you tools and practical application scenarios to support to drive home the intent of the tool/idea.
The book is effective enough to pick up and start on a BPI initiative and use this as a step by step tutorial as you work through the process you are targeting.
Finally, the greatest value may be the post-implementation steps that prepare the process and enterprise to retain the initial investment by guiding the reader/organization on how to maintain the process and for it to remain effective, efficient and adaptable post implementation.
Doug Lawrence PMP, MSM
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness Review

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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness ReviewThis book is a great investement. This book explains much more than Business Process Improvement, it also breaks down the sub categories of Quality management into easy to digest pieces. Harrington makes the complex/theoretical Quality "mechanics" easy to understand. He explains today's business trends which can help any business become more productive.
Manufacturing Industries have been using these Quality techniques for years and Harrington helps any business adopt these "tried & true" measures. I recommend this book to anyone who is in the Quality field, or for anyone who is embarking in TQM.Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness Overview

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