Making Technology Investments Profitable: ROI Road Map from Business Case to Value Realization Review

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Making Technology Investments Profitable: ROI Road Map from Business Case to Value Realization ReviewI've followed Jack Keen for a while and have really taken on his insights on recognizing what soft benefits can do for a company. A while ago I had the opportunity to present the ideas on soft benefits to the management and received some very positive feedback, which then led me to this book and after having read some pages online, I realized that even if I only used a small amount of all the presented information, it would still be well worth not only investing the money to buy it, but investing the time to read it.
I think more and more managers are realizing that with the current business climate (recession and tough competition etc), very little can be predicted; this also leads to that the investments are carefully reviewed and as a consequence of this, we tend to create a lot of drama in producing our cases, which essentially kills the idea before it begins. "Making Technology Investments Profitable" brings some fundamental ideas to the table and helps us take an objective perspective on the process.
The book provides:
1. A step by step methodology that erases the notion that only specialized people are able to articulate a business case.
2. The language is easy to understand and helps the specialized finance person articulate a methodology that the non-finance person can understand and apply while following the process(es).
3. It incorporates the soft (intangible) benefits in its methodology.
4. It has some great references to all the less than good things we all do, (both on the individual and company level) when dealing with the investment process. This is worth mentioning, because there are some good aha moments that helps the company (or person) identify and understand what might have gone wrong in the past.
5. And finally: it really makes you get the basic of basics: that it's all just common sense.
While my team and I are still polishing the material (for the new proposed process); we've already had a huge amount of positive feedback coming to us from several departments, wanting us to put this investment strategy forward so that we can enable other departments to originate or build their own case and allow them to tell their "story" the right way.
This book basically gives any company a chance to be competitive in the market and fundamentally change its attitude towards investments and engage the business in taking ownership of the process.
Making Technology Investments Profitable: ROI Road Map from Business Case to Value Realization Overview

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Benchmarking for Best Practices: Winning Through Innovative Adaptation Review

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Benchmarking for Best Practices: Winning Through Innovative Adaptation ReviewAs a responsible management consultant, virtually every one of my engagements involves measurement and benchmarking in one form or another. This is one of several books I turn to time and again to assist me in ensuring that my clients' initiatives are (1) meeting expectations (2) providing competitive advantage and (3) delivering customer satisfaction. If you have any questions, please feel free to email me - adamleft@webspan.net.Benchmarking for Best Practices: Winning Through Innovative Adaptation Overview

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Handbook of Psychological Assessment Review

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Handbook of Psychological Assessment ReviewYou might think you can get by without this book during your graduate program, but I wouldn't recommend it. The text is very comprehensive -- pretty much any test you will encounter in your clinical work (with adults) is given treatment here. Excellent and thoughtful guide to interpreting test results (but you will still need to buy Roger Greene's MMPI-2 book and Exner's Rorschach Primers).Handbook of Psychological Assessment Overview

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Handbook of Personality Assessment Review

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Handbook of Personality Assessment ReviewAs a PsyD student, I am currently at a diagnostic practicum site where personality assessments are frequently administered. This book is my go to when interpreting almost all sef-report measures. It is so useful to have all the information in a single book.Handbook of Personality Assessment Overview

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The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Business Review

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The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Business Review
According to Carla O'Dell and Cindy Hubert, "this book tells you how leading organizations achieve great results in knowledge management, or KM, and provides the strategic principles to help you do the same in your organization." Note the use of direct address in this, the second paragraph of the Preface. O'Dell and Hubert almost immediately establish a personal rapport with their reader and sustain it as they present their material throughout the book's lively and eloquent as well as substantial narrative.
Although O'Dell and Hubert have extensive experience with all manner of organizations because of their respective responsibilities with APQC (American Productivity and Quality Center), each is a world-renowned thought leader in her own right. It is to the reader's great advantage that they can - and do - bring their considerable talents to bear when examining a wealth of information, insights, caveats, and recommendations generated by hundreds of AQPC-sponsored initiatives that include research studies, special reports, conferences, workshops, seminars, and publications.
As its website correctly notes, "Since 1977, APQC has been focused on providing organizations around the world with the information they need to work smarter, faster, and with confidence. Every day we uncover the processes and practices that push organizations from good to great. As one of the world's leading proponents of process and performance improvement, we follow our mission to help organizations around the world improve productivity and quality by discovering effective methods of improvement, broadly disseminating findings, and connecting individuals with one another and with the knowledge they need to improve."
O'Dell and Hubert carefully organize their material within 11 chapters that (in effect) provide a sequence of stages by which to plan, launch, implement, and then strengthen a KM program to achieve objectives that include these:
o Establish the foundation that positions KM for the future
o Determine the value proposition
o Identify critical knowledge needs
o Identify critical knowledge now available
o Identify critical knowledge gaps to be filled
o Formulate a framework for KM strategy development
o Select and design KM approaches
o Activate social networking
o Determine governance principles, policies, and procedures
o Build a knowledge sharing culture
o Measure the impact of KM operations and initiatives
I especially appreciate O'Dell and Hubert's brilliant use of reader-friendly devices in each chapter such as "Resources" that contextualize and expand on material discussed in the chapter, boxed summaries of key points and suggested action steps, Figures and Tables (to illustrate alphanumeric relationships), and checklists that will facilitate, indeed expedite periodic review later of key passages.
There are hundreds of comments and phrases inserted throughout the book that strengthen the aforementioned rapport. For example, direct address ("you can assess where the flow of knowledge is breaking down" on Page 31) and invitation with use of a first-person plural pronoun ("Let's now examine how to gauge such impact" on Page 142). In other words, from beginning to end, O'Dell and Hubert take the reader under their proverbial wing of knowledge and wisdom and over time prepare their reader to provide the leadership and management that are required to convert the right information into the most effective action.
Near the end of the book, I can almost hear them say, "Now let's take a look at several companies that have gained the new edge in knowledge management. Let's see what we can learn from them that will help you in your own organization." The mini-case studies are of ConocoPhillips, Fluor, IBM, and MITRE. This material, all by itself, is worth far more than the cost of a copy of this book. Their greatest value, however, can only be derived if the material that precedes them is read (and preferably re-read) with appropriate care.
Vision alone is not enough. Thomas Edison once said that "vision without execution is hallucination."
Action alone is not enough. Peter Drucker once said that there is nothing "quite so useless as doing with great efficiency what should not be done at all."
And knowledge alone is not enough. Extensive research conducted by Jeffrey Pfeffer and Robert Sutton (among others) suggests that a significant percentage of C-level executives have a "knowing-doing gap."
I know of no other single source that offers more and better information, insights, and advice about knowledge management than does this one. I commend Carla O'Dell and Cindy Hubert on a brilliant achievement. Bravo!The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Business Overview

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Psychological Testing: Principles, Applications, and Issues Review

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Psychological Testing: Principles, Applications, and Issues ReviewI'm using this book in class instead of the new version (that costs $185) and it's everything is exactly the same, other than all the page numbers are moved up 4 pages from everybody else's book. This book saved me $180 this semester!Psychological Testing: Principles, Applications, and Issues Overview

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