Showing posts with label metrics. Show all posts
Showing posts with label metrics. Show all posts

The Project Management Scorecard: Measuring the Success of Project Management Solutions (Improving Human Performance) Review

The Project Management Scorecard: Measuring the Success of Project Management Solutions (Improving Human Performance)
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The Project Management Scorecard: Measuring the Success of Project Management Solutions (Improving Human Performance) ReviewThis book is ROI-focused and integrates the people and process elements of project management with a balanced scorecard approach. One of the authors, Jack J. Phillips, has extensive experience and a large published body of knowledge in the domains of HR, ROI and scorecard development. This book has his touch, and covers the essentials of a mature project organization, what to measure and how to measure it.
The approach is as follows:
1. Measure:
* reaction and satisfaction
* skill and knowledge churn during the project
* implementation and progress metrics throughout the project
2. From the metrics capture:
* business impact data
* ROI
3. Identify both tangible and intangible benefits and apply them to an aggregate 'true cost'.
The book also shows how to translate business metrics to dollar values, build a business case, and communicate status, based on the scorecard, to clients and stakeholders. This is essential for anyone who is setting up or managing a program management office or who wants to improve internal project managment processes. It also provides one of the best methods for communicating status to clients and upper management.The Project Management Scorecard: Measuring the Success of Project Management Solutions (Improving Human Performance) Overview

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Performance Management: Integrating Strategy Execution, Methodologies, Risk, and Analytics (Wiley and SAS Business Series) Review

Performance Management: Integrating Strategy Execution, Methodologies, Risk, and Analytics (Wiley and SAS Business Series)
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Performance Management: Integrating Strategy Execution, Methodologies, Risk, and Analytics (Wiley and SAS Business Series) ReviewOne of the quotes Gary uses in this book is Leonardo da Vinci's observation that "There are three classes of people: Those who see. Those who see when they are shown. Those who do not see." We are fortunate that one of "those who can see" can also cut through the software and consulting marketing hype and effectively communicate to those of us "who only know when they are shown" what performance management really is, its purpose, its benefits, and how it fits into the grand scheme of business leadership. Gary's discussion of business intelligence hierarchy and its parallel with human brain activity is, by itself, worth the cost of the book. This book is a must for anyone who wants to truly understand business performance management before putting its principles into practice.Performance Management: Integrating Strategy Execution, Methodologies, Risk, and Analytics (Wiley and SAS Business Series) Overview

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The Balanced Scorecard: Translating Strategy into Action Review

The Balanced Scorecard: Translating Strategy into Action
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The Balanced Scorecard: Translating Strategy into Action ReviewKaplan and Norton are the visionaries behind the Balanced Scorecard (BSc), and this is their first book on the subject. BSc as Kaplan and Norton conceived of it was focused on measurement, specifically measuring variables that had some linkage to corporate financial results so that the direction of the organization could be determined prior to the occurrence of a bad quarter or two. THE MEASURES OF ANY MANAGEMENT CONCEPT ARE ITS ADOPTION AND ITS STAYING POWER, AND KAPLAN AND NORTON'S BSc IS AN OVERWHELMING SUCCESS.
BUT companies that enacted BSc's started to tie them to corporate strategies, making them strategic management tools and not just measurement tools. One of the advancements was to tie define measures that measured the success of strategic intent as defined by specific objectives and goals. Another was to create cause and effect maps of the objectives, called "strategy maps."
Measurement is, of course, still an important part of the BSc, but the process of determining what to measure begins higher up the strategic ladder. KAPLAN AND NORTON THEMSELVES CHRONICLE THE GROWTH OF BSc INTO A STRATEGIC MANAGEMENT TOOL IN THEIR SUBSEQUENT WORK.
So, this book is a bit outdated, though it is still a useful introduction. However, I recommend that you try:
* Strategy Maps: Converting Intangible Assets into Tangible Outcomes by Kaplan and Norton
* The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment, also by Kaplan and Norton
* Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results by Paul R. Niven
And a good introductory article to the idea of strategy mapping is "Using the Balanced Scorecard as a Strategic Management System", a Harvard Business Review article by Kaplan and Norton that is also available on Amazon.The Balanced Scorecard: Translating Strategy into Action Overview

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Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results Review

Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results
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Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results ReviewThis book gives you the power to say "Thank you, but no thank you" to the legions of high-priced consultants (like myself) who offer to help design, establish and implement your company's balanced scorecard.
While Robert Kaplan did write the introduction, he and Norton must be very dissappointed that they didn't write this book -- I'm certainly sorry that I didn't write it. Author Paul R. Niven provides all the tools, methodologies and steps necessary to create and execute your own balanced scorecard. He's held nothing back. It's all here. Whether you lead a local non-profit or are the CEO of a Fortune Global 500 corporation (like my clients), Niven has provided detailed step-by-step instructions for both of the key phases of the balanced scorecard project:
I. Planning Stage:
Step One: Develop objectives
Step Two: Determine appropriate organizational unit(s).
Step Three: Gain executive sponsorship.
Step Four: Build your balanced scorecard team.
Step Five: Formulate your project plan.
Step Six: Develop a communication plan.
II. Development Stage:
Step One: Gather and distribute background material.
Step Two: Develop mission, values, vision, and strategy.
Step Three: Conduct extensive interviews.
Step Four: Develop objectives and measures.
Step Five: Develop cause-and-effet linkages.
Step Six: Establish targest for your measures.
Step Seven: Develop the implementation plan.
This book is fantastic. In fact, I'm thinking about placing a bulk order for the book to give to all my clients. On second thought, why give away all the "secrets?" Seriously, this is one of the best business and management books I've read this year. Overall grade: AAA+++/Highly Recommended.Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results Overview

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