Jackpot Harrah's Winning Secrets for Customer Loyalty Review

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Jackpot Harrah's Winning Secrets for Customer Loyalty ReviewI have read other books by Robert L. Shook, and he is an accomplished writer of business books. He's at his best with Jackpot. This book is both informative and entertaining. Shook takes his reader behind the scenes at Harrah's, a gaming company with 26 casinos and reveals how the company is able to compete so successfully against billion-dollar properties in the Las Vegas market. Harrah's secret, as the subtitle states is how it wins customer loyalty and does it better than its competition. This is an excellent book for any business reader engaged in a highly competitive industry, and, in particular, goes head to head with the big boys. Shook's writing style is superb--he interwines anecdotal material that makes for a fascnating read. True, this is a business book, but at times, it's such a page-turner, you feel you're reading a novel.Jackpot Harrah's Winning Secrets for Customer Loyalty Overview

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The New Financial Capitalists: Kohlberg Kravis Roberts and the Creation of Corporate Value Review

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The New Financial Capitalists: Kohlberg Kravis Roberts and the Creation of Corporate Value ReviewIf you are looking at what I have written, you must be considering buying this book. So I guess it's good for me to tell you what this book really is and where its strength lies. This book isn't a gossipy account of interesting people; it isn't (only) an account of what KKR did. It's certainly not a moral debate of whether Henry Kravis is a 'Barbarian'. My opinion is that this is a book which seriously attempts to tell us what leverage buyout really is; and the mentioning of KKR, its deals, its organizational strucuture etc, merely (in a sense) serve as illustrative examples. In other words, I think despite the fact that the authors have very meticulous account of things about KKR, they have something else in mind: the 'leverage buyout story' instead of 'the KKR story'. This is the main difference between this book and others belonging to the same topic. So if you are serious about learning something about leverage buyouts, read on.
The choice of topics and the quality of exposition of the book is truly unmatched by practically any business books I have ever read. That's the main reason behind the five stars. The analysis throughout, especially the middle chapters, is not yet, but close to academic. But wait, before destroying the online sales of the book by using the word 'academic', I must add that the usual attachment of being boring is absolutely absent. It is so well-written and you'll learn so much from the book that chapter 2 alone (or chp 3 or 4) is worth more than the price.
Finally, to give you more information, this is not a book of pathbreaking insights. But who cares? Every new business book claims itself to be a revolution: the 'everything you previously know about xxx is wrong' kind of slogan. In an age awashed with the chic of being new, Geroge Baker offers the rare gem of simply 'putting things into the right perspective'. You want to know somthing about buyouts? Here you are, crystal clear exposition, abundant historical background, good examples, careful documentation, serious analysis, and, well, maybe a little bit of gossip afterall.The New Financial Capitalists: Kohlberg Kravis Roberts and the Creation of Corporate Value Overview

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Inside Intuit: How the Makers of Quicken Beat Microsoft and Revolutionized an Entire Industry Review

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Inside Intuit: How the Makers of Quicken Beat Microsoft and Revolutionized an Entire Industry ReviewHow many companies have survived direct battles with Microsoft? Not very many. How many lived to win over direct battles with Microsoft? Even fewer. Intuit is in that elite company. That experience alone would make the book worth considering.
The authors have done an outstanding job of building on that potentially fascinating subject matter by successfully capturing the key elements of how Intuit has continued to succeed as a business model innovator through four CEOs. I was especially pleased to see that the book captures the values that led to this innovation, the organizational and process methods used to stimulate and pursue the innovation, and the motivations of the key innovators.
In addition, the book moves down into the organization to capture the thoughts and emotions of many of the Intuit employees as it moved from its P&G style focus on customer needs to a broad-based expansion through acquisitions to a GE-style disciplined approach to achieve performance in key areas.
In fact, this book was so fine that I had to ask myself what was missing before I could spot any flaws. The only area where the book is a little light is in describing the details of how Intuit's software development changed over time, and what the lessons were. Now, don't mistake my point. There's plenty on that subject (especially when Intuit was a start-up), but there could have been more . . . if this book were to become a case history source on software engineering.
But no book can be everything to everyone, and currently there are few books that explain continuing business model innovation through generations of senior management. So Inside Intuit becomes a must read for those who want to master this critical leadership and management task.
By the way, Inside Intuit is a very apt title. The authors seem to have had unrestrained access to company insiders. The book comes away much richer as a result than any other Silicon Valley saga that I can remember reading. Most of those books focus on one to three people in the company, and leave it at that.
As I finished the book, I wondered what improvements in its continuing business model innovation Intuit will make next. I can hardly wait to find out!Inside Intuit: How the Makers of Quicken Beat Microsoft and Revolutionized an Entire Industry Overview

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