Showing posts with label social media marketing. Show all posts
Showing posts with label social media marketing. Show all posts

Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay Review

Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay
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Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay ReviewThis is a good complement to companies who wish to use buyers' language and buyer behaviors to drive their own growth in content marketing. Roman is very experienced in Voice Of the Customer (VOC) work and this book is immediately useful to you. He is a pragmatist with lots of street cred in this area. Each chapter has clear and useful case studies. Some points:
At the end of the day companies do not change because of data,. They change because of VOC.
68 % of customer defection takes place because customers feel poorly treated.
95 % of complaining customers will do business with you again if you resolve the complaint instantly.
Are you guilty of customer manipulation? (You can't get this data until you fill in this form and allow us to drown you in untargeted emails.)
Companies that outsourced their call centers often fail faster.
Very good addition to your marketing library. It will prevent you from making some serious blunders.Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay Overview

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The NOW Revolution: 7 Shifts to Make Your Business Faster, Smarter and More Social Review

The NOW Revolution: 7 Shifts to Make Your Business Faster, Smarter and More Social
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The NOW Revolution: 7 Shifts to Make Your Business Faster, Smarter and More Social ReviewIn case you've been living in a cave, Jay Baer and Amber Naslund have teamed up and published The NOW Revolution - 7 Shifts to Make Your Business Faster, Smarter, and More Social.
Their new book has been receiving rave reviews and I received a copy with the understanding that I would share my thoughts after reading it...
There is a high probability that this book will frustrate you.
Yes... frustrate you, but follow me here. Jay and Amber have decided to tackle the challenge businesses are facing to adjust to being social and not just doing social. For those of us in or around the "social" industry, we completely grasp this concept.
The NOW Revolution is organized into seven sections - the 7 shifts mentioned in the title. Each shift walks us through the process of becoming social, scalable and sustainable. There are action items, questions, summaries and plenty of additional documents linked via Microsoft Tag technology.
But, you're wondering why this book may frustrate you.
Most companies are not social.
Even the companies that do social.
Most companies have processes and organizational hierarchies that inhibit being social.
If you have a finger on the pulse of where you work... there is a good chance that reading an actionable guide of what you should or can do to infuse social into your business will lead you to the conclusion How the *$&^ am I going to make this happen?
Being a social company is not a fluffy thing. It isn't a trendy thing. It isn't creating cool content that is sharable. It is changing the entire culture of your organization and embracing the fact that there are TONS of things out of your control.
If this was an easy thing to do, we wouldn't need a book, guide, agency or consultant to help.
What will you get out of The NOW Revolution?
- Lots of ideas for things to do within the workplace
- A better understanding of scaling social
- What to look for and cultivate in employees to become more social
- How to handle real-time crises
- A more in-depth knowledge of what listening and monitoring really means
- Potentially frustrated, depressed or overwhelmed trying to make this happen
Again, I'd like to reinforce the fact that if this was easy... every company would be social. This book when read, understood and placed in the correct hands can be a catalyst to help you start the process of becoming social.
Who should read this?
- Ambitious, social savvy folks that don't mind overcoming adversity
- Executives who don't want to be years behind the curve (hint: you're already a few behind)
- Agencies and consultants that are tasked with improving or creating social strategies and business units
This book isn't a get rich quick scheme. It isn't a guide to monetize your blog. It isn't a direct aide to your personal brand. It isn't something one person can read and do themselves. However, this book is one that can be passed around to a few key folks and used as a guide to restructure, revamp, create or destroy business practices and processes.
The NOW Revolution is one of the better books I've seen to tackle the business and organizational challenges of social media and give you a roadmap to improve things.The NOW Revolution: 7 Shifts to Make Your Business Faster, Smarter and More Social Overview

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Launch: How to Quickly Propel Your Business Beyond the Competition Review

Launch: How to Quickly Propel Your Business Beyond the Competition
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Launch: How to Quickly Propel Your Business Beyond the Competition ReviewI love books written by someone who has truly walked the path, and who generously shares the practical how-to steps for replicating their success, leaving nothing out. Mike Stelzner has done exactly that with Launch. He draws from his deep well of experience spanning a decade launching two very successful businesses and quickly becoming a leading authority in both.
Just take a look at the incredible success of SocialMediaExaminer.com - one of the top business blogs on the web today and the successful online Summits that Mike founded too. And, previous to making a huge mark in the social media arena, Mike was known as the King of White Papers.
Mike's teachings absolutely work - this book is a must-read for anyone serious about building a sustainable empire on a solid foundation in today's fast-moving, new media world.Launch: How to Quickly Propel Your Business Beyond the Competition Overview

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